& Services
Mental Health
Substance Use Disorders
Health Home
Homeless Services
Vocational Services
Primary Care
School-based Programs
Recovery Community
Child Advocacy Center
Your BestSelf begins here.

Are you or someone you love struggling with a mental health or substance use disorder? If you feel like behavioral health challenges are getting the Best of you, it’s time to talk to our experts.

Community Behavioral Health Clinics

We proudly offer Community Behavioral Health Clinics that provide all of the services you need under one roof. This new concept in outpatient care is designed to produce better outcomes.

Schedule A Consult

Whether you know the services you need or you don’t even know where to start—you’ve come to the right place. Our caring staff is here to listen to your story and match you with the right services.

Children & Teens

If your son or daughter is facing a mental health challenge, you are not alone. We offer innovative, researched-based preventive and treatment programs that help children and teens become their Best.


Mental illnesses are treatable and most people receive relief with an individualized treatment plan. BestSelf is proud to provide personalized, evidence-based mental health services that are focused on you.


When it comes to keeping your family healthy and happy—we’re in this together. Learn more about the mental health services and support programs we offer for families throughout Western New York.

Substance Use Disorders

BestSelf offers a full spectrum of care for individuals experiencing problems related to alcohol and/or drug use—from counseling and medication-assisted treatment to relapse and prevention training.

Residential Treatment

The Lighthouse is a residential treatment facility for pregnant and parenting women and their children. We provide a supportive recovery environment that empowers women to live substance-free lives.

Recovery Connections

Provides mobile addiction treatment in the community. Treatment team includes physicians, nurses, counselors and peer support services.

Recovery Community

The BestSelf Recovery Community is truly a “center without walls,” actively expanding throughout the area to provide people with more pathways to recovery in more places.


The BestSelf Health Home provides free, comprehensive care management services to qualified Medicaid recipients to ensure their medical, mental health and substance abuse needs are being met.


Our Children’s Health Home provides free, comprehensive care management to eligible children and youth. Our care managers make sure kids have access to all the services they need to stay healthy.

High Fidelity Wrap Program

Partners with the family to create and implement an individual plan of care that supports and strengthens the family in order to maintain the child in the community.

Homeless Services

We’re proud to offer a wide range of services to homeless individuals with mental illness. Our “housing first” approach gets people off the streets and links them with the care they need.

Homeless Outreach Team

The Outreach team works with area shelters as well as actively seeks out this difficult population under bridges, in alleys, on railroad tracks, park benches and other places not meant for human habitation.

Harambee House

Everyone deserves the chance to become his or her BestSelf. Harambee House is a residential facility providing permanent housing to chronically homeless individuals with mental illness.

Vocational Services

We help individuals recovering from mental illness or substance abuse disorders with obtaining and maintaining employment. We offer a wide range of services from career counseling to job placement.


BestSelf Vocational Services can arrange a linkage with ACCESS-VR services. Learn how a state vocational counselor can develop an Individualized Plan of Employment (IPE) that achieves your goals.

Building Brighter Futures

BestSelf is dedicated to strengthening the mental health and safety of children at home, school and in the community. Learn how our Building Brighter Futures program keeps kids safe and productive.

School-Based Mental Health Clinic

Onsite counseling services embedded in area community centers, elementary and high schools.

Child Advocacy Center

The CAC works with law officials and medical, mental health and child protection professionals to help children and their families with a single, child-friendly, coordinated response.


BestSelf was awarded a four-year Substance Abuse and Mental Health Services Administration (SAMHSA) grant to integrate primary care with behavioral health.

Primary Care & Pediatric Satellite Clinics

BestSelf is co-located at various primary care and pediatrician offices where we provide onsite counseling services.

Glossary of Mental Health Terms


The fearful anticipation of further danger or problems accompanied by an intense unpleasant feeling (dysphoria) or physical symptoms. Anxiety is not uncommon in children and adolescents.


A neuro-developmental condition which is usually diagnosed in the first 3 years of life. Generally parents become concerned when their child has delays in speech development, limited social relatedness, and restricted interests and activities.

Bipolar Disorder

A type of mood disorder with marked changes in mood between extreme elation or happiness and severe depression during adolescence.

Child Psychiatrist

A physician who specializes in the diagnosis and treatment of disorders of thinking, feeling and behavior affecting children, adolescents and their families.

Child Psychologist

A trained professional who provides treatment to children with mental health issues.

Clinical Social Worker

Provides mental health services for the prevention, diagnosis, and treatment of mental, emotional, and behavioral disorders in individuals, families, and groups.

Conduct Disorder

A repetitive and persistent pattern of behavior among teenagers in which they violate the rights of others, or violate norms or rules that are appropriate to their age.


A type of mood disorder characterized by low or irritable mood or loss of interest or pleasure in almost all activities over a period of time.

Developmental Disabilities

A disability of a person which is attributable to a condition closely related to mental retardation which results in impairment of intellectual functioning or adaptive behavior.

Eating Disorder

Unhealthy pattern of eating characterized by preoccupation with food and distorted body image.

Evidence Based Practice

Evidence-Based Practice (EBP) comprises empirically-validated processes that facilitate the conscientious, explicit and judicious integration of individual clinical expertise with the best available external clinical evidence from systematic research in making decisions about the care of individual patients.

Mental Illness

Disorder of thinking, feeling, and behaving.

Obsessive Compulsive Disorder

Teenagers with OCD have obsessions and/or compulsions. An obsession refers to recurrent and persistent thoughts, impulses, or images that are intrusive and cause severe anxiety or distress. Compulsions refer to repetitive behaviors and rituals (like hand washing, hoarding, ordering, checking) or mental acts (like counting, repeating words silently, avoiding).

Oppositional Defiant Disorder

An ongoing pattern of uncooperative, defiant, and hostile behavior toward authority figures that seriously interferes with the youngster’s day to day functioning.

Physical Abuse

Physical abuse occurs when a person responsible for a child or adolescent’s welfare causes physical injury or harm to the child.

Post Traumatic Stress Disorder (PSTD)

PTSD can occur when a teenager experiences a shocking, unexpected event that is outside the range of usual human experience. The trauma is usually so extreme that it can overwhelm their coping mechanisms and create intense feelings of fear and helplessness.


A form of psychiatric treatment that involves therapeutic conversations and interactions between a therapist and a child or family.

Reactive Attachment Disorder (RAD)

A complex psychiatric illness that can affect young children. It is characterized by serious problems in emotional attachments to others and usually presents by age 5, but a parent, caregiver or physician may notice that a child has problems with emotional attachment by their first birthday.

Substance Abuse / Dependence

Use and abuse of drugs and alcohol.

Sexual Abuse

Teenage sexual abuse occurs when an adolescent is used for gratification of an adult’s sexual needs or desires. Severity of sexual abuse can range from fondling to forcible rape.